I called the Pelican "Help Line" (855-348-7771) three times and each time my calls are sent to voicemail. Below is a table with some of Pentair Pelican’s most popular water systems and their costs. The countertop filtration system filters 450 gallons of water and reduces lead by 98%. Disappointed with the amount of residue still in water; spots on black cars, kitchen items. It also seemed more environmentally friendly. The water tastes better too. They sent us some parts. Luckily for us, one of the biggest concerns of the Pelican Water Systems company is the quality of the water we drink every day, so they have developed systems that are meant to keep us away from any harmful contaminants by using the latest technologies in terms of water treatment. Also your carbon filter has nothing to do with TDS and instead filters out chlorine. Bad information to get a higher commission is NOT good service. It'll be the best decision you'll make all year. HORRIBLE.#Cantsoftenthisblow #BBB. I was advised several times by the plumbers here and I just don't know why I didn't listen to the people in my own city. As far as resolution, I want Pelican to either FIX, REPAIR, or REPLACE the system or REFUND me the money I paid for the system since it doesn't work as advertised. In fact it does not remove any of the total dissolved solids from the water system. Their contact information was there so I didn’t have to hunt for it. The system seems to be working pretty well. I have no regrets with this purchase. Since then we’ve gotten everything working the way it’s supposed to work. The whole house drinking water system did not change the way our water tastes and we cannot drink it. Excellent quality water , better than bottled water for the whole house. I went back communicated with this company again, records will show all of this, and asked them one more time as I was going to return it and they assured me. I will likely never buy from Pelican again. We used the SharkBite fittings and PVC and it was like putting a little jigsaw together. And so now, we don’t buy bottled water anymore. Pelican Water came to my house today to check the quality of my water. The system is not working to clean our water. I was lied to, I was mislead, I was given wrong information. He checked a sample direct from the well and then another in my kitchen sink, downstream of my existing water softener system. I'll give you 3 examples:1) The water was bothering my skin. The People in the technical department, when they sent me one of the replacements, there were no instructions and because the ends are color-coded to go into the filters, I wasn’t sure which one to put on the top or which one to cinch on the bottom of the actual diverter head. Good products at a good price with very helpful salespeople to steer me correctly on the purchase. Pelican Water is a water filtration and softening company that provides innovative products to bring clean, safe water into homes and businesses. Pelican Water Reviews . From day 1 after installing we always had iron in our water. The only issue I had was it was hard to find somebody to install it. Also, my dishwasher and things work way better than they did prior to having this system. But I got a 50% reduction in the water hardness from it. I had a couple of snags in the beginning and I called. I called Pelican that afternoon and they refused to send a technician out to fix the issue they caused. It then gives me an email that I can send, and then maybe they’ll call me back. Pentair Pelican advertises clean, safe, better-tasting water for homes and businesses in an eco-friendly way. I learned very early in sales always be honest because in the long term you will benefit from it, its good practice, shows your character and you can avoid things like this, disappointed customers. No chance at a refund because I took too long; end of story. I don’t know what this thing does, but it doesn’t soften water. There's peace of mind in knowing I’m drinking clean water. This shares the same qualities with the above. The service person had a very kinda "so what" attitude. I contacted Pelican several times hoping to get the issue resolved, but instead I got the run around. So, it’s doing a good job and I’m very happy with it. Plus, their prices were cheaper than the local places that did the same thing…. If you have any issues try 90 days. They denounced all responsibility.3) For the above issues, the scheduling department never called to schedule a technician to work on their products (which are still under warranty) or fix what they broke. Beware the 90 day return window with this company because they are unwavering about this "Policy" and will not provide you a realistic solution (unless you consider buying more equipment or using an unlicensed plumber a realistic solution. 1. Love our Pelican combo. I gave 4 stars because the system is inexpensive and does improve the quality of water. The reps were fantastic. Pelican did offer to refund money, but I would have to pay to uninstall the filters and pay shipping about $1500. ****ATTENTION ALL BUYERS****. The owners of Pelican Water Systems started offering water filtration services in 1972. This system is the only water softener on the market that is third-party tested DW-9191 to reduce 99.6% of scale buildup. I called the company to ask some questions. Pelican water softeners are designed to reduce the mineral content of water that comes into your house. Both reduce chlorine and bacteria in the water that comes into your home. One of the most common signs of hard water is scale buildup around drains and faucets. Sleeve not attached to filter. Don't just stay away, run and don't look back. This company takes no responsibility for their actions and they definitely do not care about their customers. In our coffee maker, every time we cleaned the reservoir out, it would be slimy inside. White particles are released with the ice in the refrigerator door. If the system is not provided proper water pressure or flow when backwashing it will result in improper function of the system. It drives me crazy when I try to call a company and I have to go all the way to the bottom of the page and look for "Contact Us." This complete filter system includes components specifically designed to remove chlorine and chloramines, pesticides, and herbicides.Because of its ability to remove 97% of the chlorine in water, it’s our top … I haven't tested the water. I wish every service provider was as honest and straightforward as Roy Moore. The unit it turns against is plastic instead of metal and then they had to replace that. Orders over $49 ship free, and the estimated delivery time is between one and six business days. I feel relax whenever i drink the pelican water. The one leaked for a whole year, not out of the faucet, but out of where the knob is, I was waiting for it to just fly out from pressure. It tells me right off the bat it’s filtering very well. If Pelican would like to make things right then I absolutely welcome them to contact me with a solution that will fix or address this system failure. I told them what I had and they told me what I needed. Not only does all my pipes and items have the residue, they ignored my emails, calls, and were unreachable for days, weeks. I will likely never buy from Pelican again. We here at Water Softener Guide, review the best water softener systems with comparisons & ratings and often update this page with the latest discounts available for … The Pelican NaturSoft® Water Softener Alternative is loaded with features! They explained to me that the fiber cloth pre-filter would filter out most of the particulates then the tall charcoal filter would get the lead particles, but the UV light treatment would ensure that it killed any bacteria that might be in the water. 2 fresh, new tanks never used and Pelican will not even exchange them. However, the quality is not as good as the system my brother purchased which was a lot more expensive. I will be reaching out to certain appropriate parties today on next steps as I do not want this to happen to any else. The employees are very knowledgeable about their products and were very helpful in determining which systems were needed for our new home. Purchased the system in April 2019, installed in June/July 2019. Unsubscribe at any time. How do I know I can trust these reviews about Pelican Water Systems? The only one that I could find that was comparable was Pelican, and so I chose them. 6 Pelican Water reviews. I live in an area with ~200k population, and the nearest "Preferred Plumber" they could find to do an install was an hour and a half away. Standing soft water can leave salt stains while standing pelican water can leave mineral stains that are easily wiped away so we have found. Recently, I pulled my filter out and it was totally black. Yes, Pentair Pelican is a good brand if you need water filtration or softening. Although you purchased the system 4 years ago, we did offer you a store credit towards the purchase of another type of system back in April but you refused that as well. This intermittent color change indicates issues with your well either pressure or flow. Then, I just put in a new shower in one of my bathrooms and it’s a lot of glass. But since I’ve had the Pelican, I haven’t really had to scrub it at all. I did a search and when I found Pelican Water, the reviews were good. This is not what I was told by the online salesman prior to my purchase even though I had expressed my concerns. I bought the Pelican system online, and they delivered it. We've had the water treatment system for 10 years… I like the Pelican products and I love their people. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Pelican Water Systems Customer Service. I called Pelican, and the rep said, “It sounds like bacteria that comes in with the line, and that your chlorination is not high enough.”. What the guy in the technical department did was he just sent me another one that was already connected. I have all on record. So, I went out and had a guy come in. I have also noticed a significant difference in the taste of the water. Enjoy reading our tips and recommendations. The Pelican Water Softener is an incredible piece of kit that’s widely regarded to be the best that money can buy. Be careful. The company representative offered me a salt based water softener at a reduced cost but would not refund the cost of my original salt free system that I am severely disappointed in because it is past the 90 day return period. In a previous response I explained I purchased the system at the beginning of a whole house remodel and was not able to get it installed and have time to see if it worked prior to the expiration of my 90 day warranty period. No bacteria - very clean water, but very hard water. So far, they have not been at all interested in helping resolve the problems I am experiencing with the system I purchased from them.Update 09/09/2018- I welcome Pelican contacting me at any time with an actual solution to the problem. We called and explained our challenges and asked for a their professional opinion on what system would solve our concerns. Even then, they refused to look at or repair the hot water heater. It is impossible to run 2 faucets at once or the flow drops to a slow trickle - thank goodness it is only my husband and I. I should also mention that the home inspection reveled that the water pressure was on the high side prior to this system being installed. The product is fine, but the customer service is awful. Their products are efficient, durable and reasonably priced. I had the system installed by one of the Pelican recommended installers and everything worked great for about 7 months. I will not however continue to debate ridiculous water pressure spike theories that may occur while everyone in the house is sleeping. I called multiple times. Very expensive, but it seemed worth it to save the salt and the trouble of carrying salt bags. All I had to do was run a couple of 4-foot lines from my water main and it was done. Get buying tips about Water Treatment Systems delivered to your inbox. It's hairline crack that won't show up in a photo.Had to buy a new shower head from BB&BTerrible service, we did not install right away due to some family issues. And I have a black kitchen faucet feature that had to be scrubbed down every two days or it would get really gross-looking from the water. The results were the same, in other words the filter and softener system was not removing any of the hard water deposits that cause scale build up. The iron continued to get worse, so we drilled a second well that was almost four times deeper to try to get away from the iron issues. My well water is delicious. I asked the agent many questions and also sought for advice. We have responded to each and every email you have sent us. We are sorry to hear that you system is not working as you would like. I called, a person answered the phone immediately and I was pleased with it. I paid $50 for consult and $800 for installation. Pelican whole-house water filters with UV Advantage Series Salt Water Softeners, Pelican three-stage under-counter drinking water filter, Pelican Premium Shower Filter with 5-foot wand. The slime is gone and the water smells good. The rude customer service rep acted like it was my fault, and he needed to see a picture of the damage. Just a little heads up for you people whole decide to do business with these guys. Now, I have not had the water tested by a lab yet, but I plan on doing that. They helped me right out and got everything squared away for me. That was not the case. Still stuck with salt bags but at least it works as advertised. I ran the test and we were way above the recommended allowance and so, we started using bottled water. I'm looking for a new water softening system that filters the water as well. Previously we had to change our water heater elements every year due to all the build up on them but since installing the salt free softener, they continue to work without issue. Also the Natursoft filter failed to take any hardness out! Original review: I purchased the PSE 2000 whole house filter and salt free water softener and installed it in a completely remodeled home including all new PEX water lines. I was so impressed because they didn’t try to oversell me. One of them cracked completely because it’s plastic inside. In case they do not I am investigating salt based softeners that I can purchase to install in lieu of the salt free Pelican tank. It used to be horrible and I would have etched-looking glass. So now if I don’t keep the system in bypass, I constantly get carbon speckles in my water, in my toilets, tubs, and sinks. More Pelican Water Systems Complaints & Reviews. After months and months talking to Pelican, "dial in" chlorine injection and countless hours spent on phone, email and working on the equipment water I still have 3-5ppm of iron after the filters. The system softens water and also removes iron to prevent rusty stains on your appliances and other areas of your home. I was concerned about the water quality of our well and I wanted to put a water system in. It was a nice conversation we had to get me to the purchase of the system that I bought. I have a multi family house with 6 bathrooms. It was clearly implied (by Pelican Customer Service management) that I could look for an unlicensed plumber to do the work "because it's so easy to install, there's just 6 valves to connect". It had a funny smell to it. The saltless water conditioner has had no impact on our water that we can tell. The technician's name was Roy Moore. Want to buy to whole house water filter system and want to know which is best whole house water filtration system? FAQ. They acted confused with everything I mentioned, and were unhelpful at every turn. Considering A Pelican Water Softening System for Your Home? Very good experience!!! If they refund my money, they can haul away their junk and I'll get a better system from a more reputable company. The Aquasana Whole House Water Filter and Salt-Free Softener coats hard water molecules so that you can still drink them and reduce their negative effects without using salt. I am hoping that with this review the Pelican Company will step up and exchange my salt free softener with a salt based softener. The company sells multiple products to help solve any water problem. Still hoping the company will make this right. ConsumerAffairs is not a government agency. So I sent the system back and now it looks like I'm not getting a refund. Single tank with softening media system in April 2019, installed in June/July.. The box it fell on the in or the out of the water is excellent 450. 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We would be good is to have Pelican do the right thing straightforward as roy.! As far as being hard or soft and I would have appreciated a policy. Was mislead, I have also noticed a significant difference in clarity softness.